General
WorldCart is committed to make the shopping experience in our Online Mall a positive one, hence if the product that was received is not what the customer expected, WorldCart will try and make up for it within the framework of this Return Policy.
Qualified Returns
WorldCart is committed to make the shopping experience in our Online Mall a positive one, therefore under certain circumstances, you can return an item The criteria under which any item qualifies may be returned are:
- Product has a defect
- Product is not what I ordered
- Product is not wanted anymore
Only items that qualify under these criteria can be returned to WorldCart Online Mall and are either replaced or fully refunded depending on the availability of the product in the warehouse.
Action required for Return
To initiate a return please fill in the form or send us an email to returns@worldcart.co.za latest 3 working days after pick-up of the shipment quoting the Order Number, the Defect Product SKU and the Fault that has been detected.
In case of the return of an unwanted item, it can be returned within 30 days after receipt but shipping cost will be deducted from the refund amount.
Return Process
WorldCart Online Mall will within 7 – 10 business days inform the customer if the item qualifies for a return and if there is an option to choose between replacement and refund. Once the customer has elected an available option either a replacement item will be dispatched or he will be refunded.
Refund Options
The customer has to refund options:
Credit of the purchase amount back to the original source of payment (EFT, Credit Card, Debit Card etc.) within 5 working days; or
Receiving a voucher to the value the purchase price of the returned item to be immediately used for the next purchase at WorldCart Online Mall.
30 Day Money Back Guarantee
At WorldCart Online Mall, we want to ensure that you are 100% happy with your purchase.
- If you have technical or sales queries, do not hesitate to contact us.
- If after you attempt to resolve issues with Support staff and feel the product(s) you purchased does not fit your requirements, we want to make things right.
Our policy offers a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.
WorldCart Online Mall
June 2023
